All the details of our 3-Year Limited Warranty:

  • 3-YEAR Warranty on Main Frame
  • 1-YEAR Warranty on Rear Motor ONLY
  • 1-YEAR Warranty on the Battery/Cables
  • 1-YEAR Warranty on the Joystick and Control System (CPU).
  • 90 DAY limited warranty on the wearing parts, such as the rubber tires, arm rest padding, joystick button covers, joystick control knob.
  • 30 DAY limited warranty on soft goods, such as seat cushion and back rest padding, and storage bag.

If your wheelchair has stopped functioning properly please fill out the warranty form below. We will help you troubleshoot the problem and ship you the warranty parts.

Any parts under warranty will be replaced and shipped to your door by Priority Express Mail by USPS or UPS Ground.

Any service and labor fees to replace parts under warranty must be paid by the user.  Due to its modular design, most parts can be easily exchanged by the FOLD-N-GO user, a family member, or friend.

Due to it’s innovative design, most warranty parts can be easily replaced by the customer, a family member, relative or friend using the tool kit that comes with your chair.

Warranty Claim

Please complete the warranty form below to have your wheelchair parts submitted for replacement.
  • Provide the order number so when can find your purchase information.
  • The serial number is engraved on the frame of the wheelchair. If you are unable to physically locate the serial number, please indicate that.
  • Please check the box that best represents what area of your wheelchair needs attention.
  • Please explain the reason why you are requesting Warranty work or parts
  • Please upload images or video of the warranty issue. We must have proof of the problem BEFORE we can send you the replacement part.
    Drop files here or
    Accepted file types: jpg, gif, png, pdf, bmp, mp4, mp4, m4v, mp4v.
  • Please check EACH box below to confirm that you have complied with these conditions. No Warranty Claim can be filled if the customer has caused ANY of the following issues to the chair.

TERMS AND CONDITIONS OF USE
Welcome to our online store. We are pleased to provide you with the goods and services described in this site subject to the following conditions. If you visit or shop at this site, you accept these conditions. Please read them carefully. In addition, when you use any current or future options on this site, you also will be subject to the guidelines and conditions applicable to such service or business.

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DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NEITHER WE NOR OUR DEALERS MAKES ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR DEALERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THIS SITE, ITS SERVERS, OR EMAIL SENT FROM US, OUR DEALERS, OR AFFILIATES FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE, OUR DEALERS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

SITE POLICIES, MODIFICATION, AND SEVER-ABILITY
Please review our other policies posted on this site. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.