No one comes to your home. Join with Wi-Fi on a phone, tablet, or computer. Wherever you are...vacation, or a cruise.
Our master technicians examine your chair on camera. We find the exact root cause — not just the symptom.
UPS picks up your chair directly at your home. You never have to go anywhere — we handle all the logistics.
We are the manufacturer — we have every part in stock. The right part always gets put on your chair, no guessing.
Precision Diagnostics. Expert Engineering. Zero Guesswork.
Why We Don’t Just "Sell You a Part"
Your FOLD & GO is a high-performance machine, engineered with internal complexity that rivals modern electric vehicles. While it may look simple on the outside, the interplay between the IPX6 waterproofing electrical system, magnesium alloy chassis, and all-terrain controller algorithms is sophisticated.
Here is the reality: 99% of customers who self-diagnose order the wrong part.
When a chair isn’t working, your instinct is to fix it fast. You might think, ‘I need a new joystick,’ or ‘The battery is dead.’ But in our experience, the part you think is broken is almost never the root cause. A ‘motor failure’ is often a simple loose connection. A ‘dead battery’ is often a charger calibration issue.
The “Industry Standard” vs. The FOLD & GO Way If you called a local mobility repair technician to your home today, the industry standard is to charge a $150–$250 ‘Trip Fee’ just to walk through your door, plus $150+ per hour for labor. Worse, if they don’t have the specific part in their van (which they rarely do), you pay that fee twice—once to diagnose, and again to return for the repair. That is hundreds of dollars wasted before your chair is even fixed.
We refuse to let you pay that.
Our Virtual Pit Crew protocol is designed to stop you from overspending on parts and service. Through a live Video Diagnostic Appointment, our master technicians use pinpoint accuracy to identify the exact issue.
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$0 Service Fees: We waive the diagnostic fee entirely. Your video appointment is 100% Free.
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We save you Parts Money: We often turn a potential $300 replacement part into a $0 adjustment you can do in minutes during the appointment.
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We save you Time: If you do need a part, we ship the right one same day with installation guidance.
We Don’t Guess. We Verify.
The repair process for Medical Equipment is Regulated by the FDA. This means every single repair must meet federal standards — and that protects you from repairs done incorrectly.
We are held to the same repair and safety standards as hospitals and surgical centers. That level of certification exists to make sure your chair is safe to drive when it comes back to you.
A wheelchair repaired incorrectly is not just inconvenient — it can be dangerous. We refuse to ship parts because an incorrect repair could put you at risk. We will not let that happen.
On the rare occasion your chair needs to come to Austin for a frame repair — don't worry, we handle everything. We send UPS directly to your door to pick up the chair. No driving, no shipping store, no hassle. Once it arrives at our Austin warehouse it is rebuilt with brand new parts within 24-48 hours and shipped straight back to you. No guesswork. No wrong parts. No repeat visits. Just your chair — fixed right and back in your hands fast.
HOW IT WORKS: Activate Your Virtual Pit Crew Appointment
Fill out the Repair Request form. Tell us what you’re experiencing—sounds, feelings, error codes.
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After you click to submit “STEP 1: Submit Your Repair Request” you will be immediately redirected to our Booking Calendar to schedule your Video Repair Chat with us. You can book a Video Chat as early as Tomorrow! You pick the Day and Time that works best with your busy schedule. Once we have received your Repair Request form and will be looking at any images and or videos you may have submitted to help us understand the issues going on with your chair right now. We will also be examining your entire wheelchair during the Video Chat, so please make sure the chair attends the appointment with you.