30-Day Return Policy

We offer a 30-day return policy. If the FOLD & GO is not right for you, simply send it back to us. We will examine the overall condition of the returned wheelchair and refund you according to the amount of damage, dents, scratches, dings, or overall wear and tear done to the wheelchair while in your possession.

Shipping & Handling is NON-REFUNDABLE. When you purchased the chair IF you received FREE SHIPPING that cost will be deducted from your refund total. We will provide the return shipping label, that cost will be deducted from your refund amount.

Your FOLD & GO Wheelchair MUST BE put back in its original packaging (our custom fitted LOGO cardboard shipping box, plus the 2-inches of thick white foam lining) when we shipped the chair to you after purchase. We will NOT accept any returns for wheelchairs not shipped back in the original packaging!

Your FOLD & GO Wheelchair must be returned (shipped) within 30 days from the date UPS delivered it.

Any damages while in your possession will be deducted from your refund, unless otherwise noted.

A 10% restocking fee will be charged on ALL returns of the FOLD & GO Wheelchair

REPLACEMENT PARTS may NOT be returned

ACCESSORIES may NOT be returned

Any products received at our warehouse without prior RMA approval will not be accepted, and absolutely NO REFUND or CREDIT will be issued and WILL BE DISCARDED! We REFUSE any delivery that does not have a Prior Return Merchandise Authorization.

ABSOLUTELY NO REFUNDS WILL BE GIVEN FOR WHEELCHAIRS RETURNED WITH A BENT FRAME, OR ON FRAMES THAT HAVE BEEN ALTERED FROM OUR ORIGINAL DESIGN.

NO REFUNDS ON CHAIRS PURCHASED THROUGH INSURANCE OR MEDICAL REIMBURSEMENT OR GRANTS

STEP #1: TAKE PICTURES OF DIFFERENT SECTIONS OF THE WHEELCHAIR

RIGHT Side of Chair

RETURN_RightSide

LEFT Side of Chair

RETURN_LeftSide

BOTTOM of Footrest

RETURN_BottomFootrest

BOTTOM of Wheelchair

RETURN_BottomChair

STEP #2: FILL OUT THE RMA FORM BELOW TO RETURN YOUR WHEELCHAIR

RETURN Merchandise Authorization

You must fill out the Return Merchandise Authorization (RMA) form below BEFORE we can process your refund. Your RMA form will be submitted to us electronically, once we receive the form we will email you a copy of your submitted RMA form. We will contact UPS to schedule the return shipping pickup date, and printed label for your wheelchair.
  • Date Format: MM slash DD slash YYYY
  • Your FOLD & GO Wheelchair must be returned (shipped) within 30 days from the date UPS delivered it to you.
  • Please provide the UPS tracking number for your order. We will VERIFY that your wheelchair was delivered fewer than 30 days ago. NO REFUNDS AFTER 30 DAYS.


  • Please CHECK the box to ensure you have read and understand the return policy.
  • Please explain the reason why you are requesting a Return Merchandise Authorization (RMA)
  • Please CHECK EACH BOX to ensure that you are following each step of our return policy.

  • Please explain the overall condition of the chair you are returning to us. Alert us of any damage, dents, scratches, dings or overall wear and tear done to the chair. PLEASE BE HONEST, WE WILL BE INSPECTING THE RETURN TO DETERMINE YOUR REFUND AMOUNT.
  • Drop files here or
    Accepted file types: jpg, gif, png, pdf, bmp, img, jpeg, jpg, mp4, mp4, m4v, mp4v, mov, mov.
  • Drop files here or
    Accepted file types: jpg, gif, png, pdf, bmp, img, jpeg, jpg, mp4, mp4, m4v, mp4v, mov, mov.
  • Drop files here or
    Accepted file types: jpg, gif, png, pdf, bmp, img, jpeg, jpg, mp4, mp4, m4v, mp4v, mov, mov.
  • Drop files here or
    Accepted file types: jpg, gif, png, pdf, bmp, img, jpeg, jpg, mp4, mp4, m4v, mp4v, mov, mov.
  • If you have any Videos of the Returned Wheelchair you may upload those here.
    Drop files here or
    Accepted file types: jpg, gif, png, pdf, bmp, img, jpeg, jpg, mp4, mp4, m4v, mp4v, mov, mov.
  • Please check ALL these boxes to ensure you have read and understand the cost breakdown for ANY damage incurred to the wheelchair while in your procession, or for ANY missing parts. We will match the current condition of the returned wheelchair with your answers on this form. We will deduct the below listed cost for any damage done to the following sections of the wheelchair.

  • If your wheelchair smells like smoke we will deduct an additional $200 from your refund total.
  • Please CHECK EACH BOX to ensure that you understand Medical Insurance Billing, Grants, Donations, Gifts and our Return Policy.

  • Please CHECK EACH BOX to ensure you have read and understand the adjusted amount that will be returned to you.

  • Please CHECK EACH THAT APPLIES to ensure you have read and understand the adjusted amount that will be returned to you.

  • We will send the UPS Driver to original shipped to address to pick up your wheelchair. The UPS Driver will bring the return shipping label with them. Your wheelchair MUST be placed back in its original packaging to match the return shipping label package dimensions. UPS picks up Monday-Friday, and needs 24-hour advance notice.
    Date Format: MM slash DD slash YYYY

STEP #3: WE WILL SEND UPS TO COME PICK UP YOUR WHEELCHAIR RETURN