We offer a 30-day return policy. If the FOLD & GO is not right for you, simply send it back to us. We will examine the overall condition of the returned wheelchair and refund you according to the amount of damage, dents, scratches, dings, or overall wear and tear done to the wheelchair while in your possession.
Shipping & Handling is NON-REFUNDABLE. When you purchased the chair IF you received FREE SHIPPING that cost will be deducted from your refund total. We will provide the return shipping label, that cost will be deducted from your refund amount.
Your FOLD & GO Wheelchair MUST BE put back in its original packaging (our custom fitted LOGO cardboard shipping box, plus the 2-inches of thick white foam lining) when we shipped the chair to you after purchase. We will NOT accept any returns for wheelchairs not shipped back in the original packaging!
Your FOLD & GO Wheelchair must be returned (shipped) within 30 days from the date it was delivered. Once your RMA is received back to our warehouse, refunds may take 7-10 Days to fully process.
Your FOLD & GO Lift System must be returned (shipped) within 30 days from the date it was delivered. Once your RMA is received back to our warehouse, refunds may take 7-10 Days to fully process. We will NOT accept any returns for Lifts not shipped back in the original packaging!
Any damages while in your possession will be deducted from your refund, unless otherwise noted.
A 10% Restocking Fee will be charged on ALL returns of the FOLD & GO Wheelchair
REPLACEMENT PARTS may NOT be returned
ACCESSORIES may NOT be returned (Lift May Be Returned)
Affirm Financing: Subtract Additional $180.00 Finance Fee
Any products received at our warehouse WITHOUT prior Return Merchandise Authorization (RMA) approval, will be charged a PENALTY of $500 in ADDITION to the 10% Restocking fee, delivery charges, Affirm Financing fees (if applicable), plus any additional damages as itemized on the RMA form.