WE HANDLE ANY & ALL AIRLINE DAMAGE FOR OUR CUSTOMER'S WHEELCHAIR

STEP #2: FILL OUT THE FORM BELOW - UPLOAD ANY PICTURES OR VIDEOS OF THE DAMAGE

AIRLINE Damage

If the Airline has damaged your FOLD & GO, do not worry. We have direct relationships with EVERY airline to get your chair fixed and ready for your next trip. We do not send you off to a random dealer, in hopes that they will repair your chair, and do it in as little time as possible. We work directly with our customers (which we consider to be part of the FOLD & GO Family) to help them get their chair repaired within days, not months. Please complete the form below.


  • FLIGHT INFORMATION

  • What airline damaged your wheelchair.
  • Provide the date of the flight your wheelchair was damaged on.
    MM slash DD slash YYYY
  • Provide the flight number that your wheelchair was damaged on.
  • IF YOU STILL HAVE your boarding pass which contains the airline, flight #, date, time, gate, etc. Please upload a copy of it.
    Drop files here or
    Accepted file types: jpg, gif, png, pdf, bmp, img, jpeg, jpg, mp4, mp4, m4v, mp4v, mov, mov, Max. file size: 300 MB.
    • Please tell us how you handled your chair while at the airport. Please check the method you used on this particular flight.

    • WHEELCHAIR DAMAGE

    • Before you left the airport you reported the damage to the airline. Please provide the claim number you were given.
    • IF YOU WERE GIVEN a phone number to check on the status of your claim please provide us with that number.
    • IF YOU WERE GIVEN a web link to check on the status of your claim please provide us with that link.
    • Please check the box that best represents the area of your wheelchair that was damaged.
    • Please upload images or video of the damage. This will help us troubleshoot the repair and the cost for the airlines to pay.
      Drop files here or
      Accepted file types: jpg, gif, png, pdf, bmp, img, jpeg, jpg, mp4, mp4, m4v, mp4v, mov, mov, Max. file size: 300 MB.
      • FOR FRAME DAMAGE ONLY: We will send the UPS Driver to original shipped to address to pick up your Airline Damaged wheelchair. The UPS Driver will bring the return shipping label with them. We will repair or ask the airlines to give you a brand new chair depending on the damage to the frame.
        MM slash DD slash YYYY

      VIDEO CHAT WITH US: AFTER YOU SUBMIT THE DAMAGE FORM PLEASE SCHEDULE YOUR VIDEO INSPECTION OF YOUR WHEELCHAIR

      STEP #3: WE WILL SEND UPS TO COME PICK UP YOUR AIRLINE DAMAGED WHEELCHAIR