Common Sense Warranty Coverage - 3 Sections of Our Wheelchairs
What is Covered for 3-Years:
The Structural Frame of the wheelchair is covered for 3-Years from any manufacturer defects we caused when putting your wheelchair together. For example, welds not properly executed, weakened bolts or nuts, metal fatigue from poor quality materials used during the manufacturing process. Our warranty is a guarantee that defective products will be either repaired or replaced. Warranties DO NOT cover issues with products that occur while in the possession of the user, that have been influenced by misuse whether known or unknown, that prohibit the product from working properly.
What is NOT Covered: Repeatedly driving your wheelchair into fixed objects, a.k.a. blunt force trauma. For example, bathroom/bedroom door frames, baseboards, thresholds, tables, countertops, concrete lips/curbs, elevator doors, a brick wall, a parked car, billboards, bridges, the actual side of a building. Running into multiple fixed objects, so much so that you can’t even determine what the original paint color is of your wheelchair. Stunt or Rally driving your wheelchair down a flight of stairs, riding in your wheelchair while on a moving escalator, trying to pop a wheelie, drifting, figure skating and or Bobsledding (unless you are on the United States Paralympic Team). Getting your wheelchair to do a backside 180 on to the flat rail at your local skateboard park. Airline damage. Medical or public transportation damage where your wheelchair gets improperly strapped down to the floorboards of the transportation vehicle. Improperly strapping your wheelchair to an electric hoist/lift in an automobile. Last but not least, taking a baseball bat to your wheelchair.
What is Covered for 1-Year:
The electronic system of the FOLD & GO has a 1-year warranty, which covers the following parts: TSA & FAA Fly-Ready™ Approved Lithium-ion Batteries, WaterPROOF Dynamic Drive 360 Degree Precision Control Joystick™, WaterPROOF Rear Motor Wheels: 250 Watt x2 Brushless, 5-Hour Rapid Global Battery Charger: 100-240V 1.5A 50/60Hz, and all cables and wiring.
What is NOT Covered: Driving your wheelchair off the diving board of your swimming pool, driving your wheelchair into your favorite fishing lake to catch “the big one”, throwing your wheelchair off a wooden pier into the ocean to see if it will float, using your wheelchair in the shower, using your wheelchair in the hot tub, using your wheelchair in a steam or sauna, using your wheelchair in a sweat lodge, taking your wheelchair white water rafting, misplacing your joystick in the parking lot of your favorite shopping store, having any part of your wheelchair stolen, using a “random” charger from a Scooter or Big Bertha Wheelchair on your FOLD & GO, plugging your charger into the incorrect type of outlet, cramming the batteries into your wheelchair upside down, and pet or human incontinence.
WARNING: Opening any part of the Electrical Components on your WeatherPROOF FOLD & GO Wheelchair will VOID your Warranty.
30-Day Wearing Parts
What is Covered 30-Days:
The 30-Day Wearing Parts Warranty covers the following parts on your wheelchair: MagCONTOUR™: ergonomically sculpted Seat & Backrest Cushions, Puncture-Proof Rubber All-Terrain Rear Tires™, Puncture-Proof Rubber All-Terrain Front Caster Wheel™, Seat Belt & Foot Strap, Armrest Pads & Footrest Pads, Joystick Buttons & Control Knob, Storage Bag located under the Seat, Wheel Bearings, and Frame Caps and Bolt Covers.
What is NOT Covered: Drifting, wheelies, parking lot burnouts, repeatedly driving your wheelchair into fixed objects and taking chunks out of your armrest or footrest pads, sitting on the seat cushions wearing your keys, a knife, a samurai sword, an ax, or a machete (spoons are OK), you forget to do your monthly maintenance and tighten your bolts, NOW some of your bolts have fallen out. You decide to NEVER tighten your bolts and NOW are wondering why your Front caster wheel just randomly fell off without any notice.
FOLD + GO Lift System 1-Year Warranty
1-YEAR Warranty on Lift System: Covers the Lift retractable ladder, red locking/release buttons, lifting winch, caster wheels, brakes and pivot swing arms.
If your lift has stopped functioning properly please fill out the “Repair Request” on our SERVICE Page. You can schedule a Video Repair Call so we can see the lift and troubleshoot your problem.
No Warranty Claim will be accepted for Lifts with a bent frame.
Any parts under warranty will be replaced and shipped to your door by FedEx Ground or UPS Ground.
FAQ's About Our Warranty
What does warranty mean?
A warranty is a type of guarantee that a manufacturer makes regarding the condition of its product. It also refers to the terms and situations in which repairs or replacements will be made in the event that the product stops functioning as originally described or intended.
Can I get Warranty work from Any Medical Equipment Dealer or DME?
No, we repair and service all our own chairs. Since the FOLD & GO electronics are 100% waterproof, we are the only manufacturer that uses our patented weatherproofing technology. Once your FOLD & GO is in our possession we repair within 24-Hours. No more waiting weeks, or months for other dealers to order non-compatible parts from China or other countries to fix your wheelchair. Since we are in wheelchairs ourselves we understand that you cannot be without your chair. This is one of the many advantages for buying a FOLD & GO.
What is the difference between a Warranty Repair, and a Non-Warranty repair?
Warranty Repair: Has to do with manufacturing defects. For instance, if a frame piece breaks at the weld point, or if a bolt/nut breaks at the joint. These situations are examples of warranty repairs.
Accident Repair: Has to do with damage that occurs to the wheelchair. This is usually due to misuse or mishandling of the wheelchair. For instance, driving accidents, running into objects, dropping the wheelchair while loading or unloading. These examples tend to snap frame pieces, or cause damage to different sections of the chair. Even though we can fix ALL TYPES of accidents, they are not covered by the warranty.
Negligence Repair: Has to do with not tightening ALL the bolts of your chair. If bolts are not tightened every month, and checked regularly after airplane flights, this will cause the individual frame pieces of your chair to fall apart, break, and or stop working properly. These kinds of repairs are not covered by the warranty.
What are WEARING PARTS?
Wearing parts, or pieces of the wheelchair that typically wear out during use.
Tires tend to wear out and will need to be replaced according to your driving habits. Wheel bearings can break if the tire hits an object. The tread or wheel will come off if driving into objects or curb checking.
Seat & Backrest Cushions tend to wear out, or get holes from objects in your pockets, items attached to your pants, or leg/hip/back braces that rub the mesh cushion liner.
Storage Bag underneath the seat, can wear our or get holes from heavy objects being placed in the bag, or by not keeping it snapped in place.
Footrest Pad can crack or have chunks removed from it, from rough sole shoes/boots, and metal leg braces. It can also crack or break from running into walls, base boards, or other objects we may run into.
Armrest Pads can crack or have chunks removed from it, if driven into walls, door frames, tables, countertops, or other obstacles. They can also wear out due to arm braces.
Caps & Covers can fall out when loading or unloading the chair. We recommend rubber cement on caps or covers that need to be removed to tighten the bolts underneath. Also, the plastic dial cover, on the front hinge joint, will separate from the threads if over tightened.