Frequently Asked Questions

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Is your Wheelchair REALLY Weatherproof?

Absolutely!!!!!!! We believe you and I should not be limited because of the weather conditions. When it rains “able-bodied” people still go to work, run errands, visit friends, pick up the kids from school, etc.

Our competitors want to see our rain reports to prove our claim. We can provide those…PLUS, our 3-year warranty covers ALL weather conditions: rain, mud, snow, slush, puddles, and everything else.

BOTTOMLINE: If you drive our competitors chairs in the rain and they STOP working, they will charge you to buy all new electronics! We will not, it’s a warranty issue for us here at FOLD & GO. By the way, we have never had a weather conditions warranty claim on our chairs. (this is where we drop the mic)

FOLD & GO IP Rating: IP66
6 – Total protection from dust / No ingress of dust
6 – Protection against high pressure water jets and temporary flooding

Will It DRIVE through Mud?

Yes! All the electrical components are cover in weatherproof housing. We have tested our chairs to the max in our personal life. We drive through puddles, and out into the rain. Just because we are in wheelchairs does not mean we have to sit and wait for the rain to stop before we can go outside. Able bodied people run in the rain all the time, now it’s our turn.

Will It DRIVE through Puddles?

Yes! All the electrical components are cover in weatherproof housing. We have tested our chairs to the max in our personal life. We drive through puddles, and out into the rain. Just because we are in wheelchairs does not mean we have to sit and wait for the rain to stop before we can go outside. Able bodied people run in the rain all the time, now it’s our turn.

Will It Go in Sand?

No. Most wheelchairs do not perform in deep soft sand. If the sand is firm, then the wheelchair can drive across that particular style of sandy beach.

Will It DRIVE through Snow?

Yes! All the electrical components are cover in weatherproof housing. We have tested our chairs to the max in our personal life. We drive through puddles, and out into the rain. Just because we are in wheelchairs does not mean we have to sit and wait for the rain to stop before we can go outside. Able bodied people run in the rain all the time, now it’s our turn.

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What does the 400-pound weight capacity of the chair truly mean?

It means the TOTAL weight capacity of the chair. This total weight includes the weight of the person using the chair, plus ALL their gear. For example, if some has a walker, oxygen tank, purse, personal backpack, cooler, or any other gear, this additional weight needs to be included in the TOTAL weight capacity of the chair. Also, if you have someone that uses the Kidz Kart, the weight of the child on the Kart also needs to be included in the TOTAL weight capacity. In conclusion, this means that the weight of the person using the chair, any gear they add, or any possible child weight additions SHOULD be included in the TOTAL weight capacity of the chair.  Anyone using their chair over the TOTAL weight capacity, could see battery and motor issues, along with frame breakage due to excess weight. Excess weight damage to chairs is noticeable and NOT covered by your warranty.

Is it OK to Take Apart the Electronics?

No, it is NOT recommended to disabled or take part any of the electronic components: joystick, CPU, motor wheels, and batteries. This will break the waterproof seal and void your warranty. Once the seal is broke, water can drip into the electronics and cause your chair to not operate correctly.

Can I use my Electric Wheelchair in the Shower?

Please NO! Our WeatherPROOF chair is designed to be driven in the rain and water OUTSIDE your home.

It’s not a question about waterproofing, but about the chemically treated water contained in your shower faucet. This treated water will corrode & rust the metal frame and electronics. Keep in mind the plumbing inside your home can be full of calcium, lime, salt, and many other chemicals that can cause permeant damage to the electronics and metal frame material of our wheelchair. Also our cushions are not designed to repel everything that may be rinsed off your naked body during a shower: shampoo, conditioner, body wash soap, dirt, exfoliated skin, and whatever else!!!

This is the reason WHY medical companies build “shower chairs” out of plastic, with absolutely no electronics or batteries. These shower chairs can be found on Amazon for around $50.

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What do all the lights on the joystick mean?

When is it recommended to charge battery or batteries?

Our chairs come with Lithium-ion batteries like a smartphone, computer or tablet. We recommend only charging when the batteries get low. The lights on the joystick will indicate when it is low. Our batteries have a life cycle of 1,000 charges. If the batteries are charged every day, in less than 3 years you will be through 1,000 charges. If the batteries are charged only when they get low, for instance once a week, then the battery life can double that to 6-7 years.

Can I charge my wheelchair in other countries?

Yes! Our battery charger has an Input: ~100-240V 50/60Hz 65W — This means the FOLD & GO WHEELCHAIR is compatible with multiple voltages. Our chairs can be brought just about anywhere in the world, and any difference in voltage is basically irrelevant. The wheelchair (or charger) adjusts itself to whatever voltage it receives. The only issue is whether or not the plug can physically interface with the socket. The appropriate travel plug adapter is all that’s needed.

  • U.S./Canada are 110-120 Volts
  • Europe/Worldwide are 220-240 Volts

What is the safe storage temperature range for the batteries?

Fahrenheit:

0° to 140°

Celsius:

-20° to 60°

When the chair is not in use does the battery go dead?

No! Our batteries do not draw when the chair is off. If you use your chair and then store it for 1 day, or 1 week, or 1 month, or 1 year. When you go to use the chair again, the battery level will be in the exact same spot as when you last drove the chair.

Is your battery approved for airplane travel?

Your FOLD & GO battery is purposefully designed to meet all FAA and IATA regulations for domestic and international travel. You can drive your chair right down to the opening of the aircraft. Please watch our airport travel video to tips on traveling with your chair. This video contains actual footage of us using our chairs at the airport.