Frequently Asked Questions

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WeatherPROOF

Is your Wheelchair REALLY Weatherproof?

Absolutely!!!!!!! We believe you and I should not be limited because of the weather conditions. When it rains “able-bodied” people still go to work, run errands, visit friends, pick up the kids from school, etc.

Our competitors want to see our rain reports to prove our claim. We can provide those…PLUS, our 3-year warranty covers ALL weather conditions: rain, mud, snow, slush, puddles, and everything else.

BOTTOMLINE: If you drive our competitors chairs in the rain and they STOP working, they will charge you to buy all new electronics! We will not, it’s a warranty issue for us here at FOLD & GO. By the way, we have never had a weather conditions warranty claim on our chairs. (this is where we drop the mic)

Will It DRIVE through Snow?

Yes! All the electrical components are cover in weatherproof housing. We have tested our chairs to the max in our personal life. We drive through puddles, and out into the rain. Just because we are in wheelchairs does not mean we have to sit and wait for the rain to stop before we can go outside. Able bodied people run in the rain all the time, now it’s our turn.

Will It DRIVE through Mud?

Yes! All the electrical components are cover in weatherproof housing. We have tested our chairs to the max in our personal life. We drive through puddles, and out into the rain. Just because we are in wheelchairs does not mean we have to sit and wait for the rain to stop before we can go outside. Able bodied people run in the rain all the time, now it’s our turn.

Will It DRIVE through Puddles?

Yes! All the electrical components are cover in weatherproof housing. We have tested our chairs to the max in our personal life. We drive through puddles, and out into the rain. Just because we are in wheelchairs does not mean we have to sit and wait for the rain to stop before we can go outside. Able bodied people run in the rain all the time, now it’s our turn.

Will It Go in Sand?

No. Most wheelchairs do not perform in sand.

Does the Tubular Steel Frame Rust?

We use Tubular Steel, with a mixture of Chromium, and Nickel. We add Chromium which creates a protective layer that prevents rusting and makes the metal resistant to the weather, because our chairs our weatherproof.

Battery

What do all the lights on the joystick mean?

When is it recommended to charge battery or batteries?

Our chairs come with Lithium-ion batteries like a cell phone, computer or tablet. We recommend only charging when the batteries get low. The lights on the joystick will indicate when it is low. Our batteries have a life cycle of 1,000 charges. If charged every day, then in less than 3 years you will be through 1,000 charges. If charged only when them get low, then the battery life can double that to 6-7 years.

Can I charge my wheelchair in other countries?

Yes! Our battery charger has an Input: ~100-240V 50/60Hz 65W — This means the FOLD & GO WHEELCHAIR is compatible with multiple voltages. Our chairs can be brought just about anywhere in the world, and any difference in voltage is basically irrelevant. The wheelchair (or charger) adjusts itself to whatever voltage it receives. The only issue is whether or not the plug can physically interface with the socket. The appropriate travel plug adapter is all that’s needed.

  • U.S./Canada are 110-120 Volts
  • Europe/Worldwide are 220-240 Volts

What is the safe storage temperature range for the batteries?

Fahrenheit: 0° to 140°
Celsius: -20° to 60°

When the chair is not in use does the battery go dead?

No! Our batteries do not draw when the chair is off. If you use your chair and then store it for 1 day, or 1 week, or 1 month, or 1 year. When you go to use the chair again, the battery level will be in the exact same spot as when you last drove the chair.

How many batteries does each chair come with?

The Regular Model comes with one battery which gives you a travel range of 12 miles per charge. The HD Model comes with two batteries, which gives you a travel range of 16 miles per charge.

How much does the extra battery weigh?

Regular Model: 4 lbs
HD Model: 3 lbs

Is your battery approved for airplane travel?

Your FOLD & GO battery is purposefully designed to meet all FAA and IATA regulations for domestic and international travel. You can drive your chair right down to the opening of the aircraft. Please watch our airport travel video to tips on traveling with your chair. This video contains actual footage of us using our chairs at the airport.

Competition

Can you bill my Insurance?

Absolutely! We can bill over 2,500 providers from the large national companies to the smaller regional providers. Visit the INSURANCE page for all the details and forms

Does the VA pay for your wheelchair?

Yes! Please call us to get all the details from the VA Handbook. We will help you get it paid for.

Can I buy FOLD & GO parts for your Competitors Chairs?

We have NO DESIRE to be a parts warehouse for our competitors. Our competitors are all about profit, which is why we DO NOT share our technology with their China made wheelchairs.

Keep in mind we are owned & operated by people in wheelchairs, so we know what we need and how to design our chairs do more! Every aspect of our innovative design has a purpose to help make our lives on wheels EASIER!! We put a lot of money into R & D (research & development) for accessories/parts that improve our lives and our customers lives too.

DO NOT BE FOOLED…these replicas are not a FOLD & GO WHEELCHAIR®!

Do you sell on Amazon?

No! We choose NOT to sell on Amazon for several reasons:

  1. Amazon does not allow us to contact buyers directly.
  2. We cannot email buyers with their user manual or a link to the how-to videos on our website.
  3. Amazon will delete any email attachments with links to companies outside Amazon’s website.
  4. Amazon charges us 15-20% to sell our chairs on their website.
  5. We prefer to give our customers discounted pricing rather than increasing the purchase price in order to sell on Amazon.

How does your chair compare with Air Hawk, Move Lite, BDPD, Forcemech, Electra 7, Eagle, Green Transport?

All these companies are overseas in China, Malaysia, Taiwan and make a knock off version of our USA assembled wheelchair. These chairs are made out of Aluminum, are not waterproof, and are not made or designed by us.

We hold 10 international patents on our design. If you need repairs, you will need to pay out of pocket for a local dealer to repair the wheelchair or try to call Asia. These companies also sell on Amazon, medical warehouses, supply outlets & eBay!

DO NOT BE FOOLED…these replicas are not a waterproof FOLD & GO WHEELCHAIR®!

Do you sell your accessories to your competitor's wheelchairs?

NO! Keep in mind we are owned & operated by people in wheelchairs, so we know firsthand what we need personally and how to design wheelchairs to do more! Every aspect of our innovative design has a purpose to help make our lives on wheels EASIER!!

We put a lot of time and effort into R & D (research & development) for our amazing weatherproof accessories and parts. This effort enhances our lives and the lives of our FOLD & GO customers too. We continue to think outside the box to design NEW ideas that keep in line with our “FOLD & GO Concept” and which is why we are the industry leaders in the folding electric wheelchair category.

We have NO DESIRE to be a parts warehouse for our able-bodied wheelchair competitors. Our competitors are medical sales people that do not need a wheelchair themselves, but profit from selling sub-par products to those of us in chairs. This is why we DO NOT share our technology for their products.

Our desire is to give our FOLD & GO customers (and ourselves) the latest innovation to give us all more freedom, independence, and mobility.

Do you sell used or refurbished chairs?

Nope!

Many of our competitors sell “open box” wheelchairs. That means, someone purchased their chair and did not like it and returned it for a refund. So now they are offering that same “RETURNED” wheelchair to you at a discounted price.

Are your competitors making WeatherPROOF chairs too?

Nope, just us! Most of our competitors are not in wheelchairs themselves. They are medical sales people working on commission. If you read their user manual you will quickly find out WEATHER is not a warranty issue. So when you drive their chair over wet concrete and the electrical goes out, you will not like the out of pocket price to replace the chair. Even IF they claim their chair water “resistant” – come warranty time you will learn what that really means.

Here at FOLD & GO our warranty covers ALL TYPES OF WEATHER!

Do your employees work on commission?

No, we are in wheelchairs ourselves so we understand daily struggles by doing life in a wheelchair. Which is why we DO NOT work on commission like our competition who are soley driven by sales! When a company creates a culture based on commission, they can lose sight of listening to the customers specific needs.

Driving & Functionality

Can the frame be strapped down on a bus?

Absolutely! Our Tubular Steel frame is durable to tie down on buses. You can clip the hooks on to any part of the frame. Our competitors Aluminum frames are not strong enough to handle tie down straps on buses. See the picture below for proof.

Is the FOLD & GO made for indoor and outdoor use?

Every FOLD-N-GO comes with one battery which gives you a travel range of 12 miles per charge. Each wheelchair can hold up to two batteries.

Is FOLD & GO approved by TSA for airplane travel?

Yes, just remain seated in your wheelchair while you go through TSA security. Ask the TSA agent for an individual screener. The TSA agent will wipe the wheelchair for chemicals and explosives. Tell them the battery is located in the side arm of the wheelchair to make screening easier. The wheelchair passes all TSA domestic and international travel guidelines.

Click Here is View the MSDS Travel Certificate

What is the BEST way to get used to driving the FOLD & GO WHEELCHAIRS®?

Please watch our Driving Tip Videos done by our CEO who uses her chair everyday. When she finds herself in tricky situations she films the condition and provides tips on how to drive your chair.

We recommend starting with the wheelchair in the lowest speed. This will allow you to get used to using the joystick to control your wheelchair. Keep in mind the FOLD-N-GO is very lightweight (ONLY 46 to 55 LBS in overall weight), so the joystick responds quickly to movement in any direction. Most power wheelchairs (the big ones that cost more than $10,000) have sluggish joystick response because their overall weight of 500+ LBS.

Once you are used to driving at the lower speeds, increase the speed one level at a time until you work up to level 5 (which is 4 MPH). In a matter of days you will be driving around the house at full speed. Just don’t start chasing your cat or dog around the house!!

Does your seat recline?

Sorry, no it does not. Instead we contour our backrest frame to be ergonomic (instead of stick straight)  to follow the curvature of your spine. We also provide additional support straps under the backrest cushion that can be adjusted to fit any pressure points you may have. This ergonomic curve allows us and our customers to sit comfortably in our chairs all day long.

Can an Electric Wheelchair Drive Faster than 4 MPH?

Most electric wheelchair’s have a max speed of 4 MPH. The reason is simple. If you are driving at full speed and the chair stops SUDDENLY, you will not be thrown out of the seat. Anything over 4 MPH creates enough forward momentum to throw you to the concrete. It’s the laws of physics at work.

Scooters can go a bit faster because of the steering column. If the scooter stops suddenly, the steering column hits you in the gut, so you do not fall out of the seat.

What Type of Paint Do You Use?

We use RAL Colours to paint our chairs. The history of RAL COLOURS began in a period of economic transformation: the first series-production automobile was being manufactured, the age of the talking movies had begun and an economic recovery in Germany had resulted in a rise in prosperity.

RAL set the first binding standards in 1927 with a collection of the 40 most widely used colours in industry and public life. These 40 colours were defined for the first time and uniquely classified using RAL numbers.

Today, the 2,328 RAL COLOUR are a defining worldwide standard used in industry, trade and design, as well as by professional users of colour.

Click HERE to View RAL History since 1927

Parts/Accessories

Can all Your Accessories stay on the Chair while Folding?

Since We are in Wheelchairs Ourselves, each accessory has been tested on our personal FOLD & GO Wheelchairs to ensure it meets our FOLD & GO criteria

  • MUST be Arthritis Friendly – (no dexterity limitations)
  • MUST be able to FOLD the wheelchair with the accessory in place
  • MUST be able to UNFOLD the wheelchair with the accessory in place
  • MUST be WeatherPROOF just like our chair
  • MUST fit on the chair with ALL the other Accessories we sell

Is the footrest adjustable?

We have two models to choose from: regular and heavy-duty. On the regular chair the footrest is fixed and does not adjust or move out of the way. This features helps those with leg mobility limitations or people paralyzed in their lower extremities, so that their feet are always on the footrest.

On the heavy-duty model the footrest folds up against the front of the seat cushion (out of the way), this allows you to use a walker or a rollator to back yourself into the chair with the footrest out of the way.

We also have built an extended footrest which mounts to the HD model. It helps those people who cannot bend their knees a full 90 degrees. Click here is see the extended footrest.

Are the Accessories WeatherPROOF also?

Absolutely!

Are the Parts WeatherPROOF also?

Absolutely!

Can I buy FOLD & GO parts for your Competitors Chairs?

We have NO DESIRE to be a parts warehouse for our competitors. Our competitors are all about profit, which is why we DO NOT share our technology with their China made wheelchairs.

Keep in mind we are owned & operated by people in wheelchairs, so we know what we need and how to design our chairs do more! Every aspect of our innovative design has a purpose to help make our lives on wheels EASIER!! We put a lot of money into R & D (research & development) for accessories/parts that improve our lives and our customers lives too.

DO NOT BE FOOLED…these replicas are not a FOLD & GO WHEELCHAIR®!

After I Purchase

Do your chairs come fully assembled?

Absolutely! We would NEVER ship you a chair you have to finish putting together. Our “abled-bodied” competitors do that to their customers, because they drop ship from China. Most of using a wheelchair cannot assemble it for ourselves.

Why doesn't a magnet stick to the tubular steel frame of my FOLD & GO WHEELCHAIR?

We use Tubular Steel, with a mixture of Chromium, and Nickel.

We add Chromium which creates a protective layer that prevents rusting and makes the metal resistant to the weather, because our chairs our weatherproof.

We add Nickel to the Tubular Steel compound to help strengthen the protective qualities of the Chromium. Generally referred to as a 300 series. When Tubular Steel that contains Nickel is not magnetic at all. The reason is that the presence of the Nickel alters the physical structure of the Tubular Steel and removes or inhibits any magnetic qualities.

How do I get my chair repaired while traveling?

Contact Us! We can repair and service our chairs ANYWHERE in the world. All you need is a Smartphone and WiFi. We can do a Video Repair Call right where you are: cruise ship in the middle of the ocean, international airport, small village in the south of France, or at home. Visit the Repair & Service page for more details.

How can I stop someone from stealing my FOLD & GO?

Beside removing the joystick, there is no way to secure the chair because the chair only weighs 46-55 lbs. If someone wants to steal it, they can just pick it up and carry it away.

We suggest adding a personal articles policy for your chair on to your Homeowners insurance. For about $2-4/month your homeowners policy will cover the chair if it is stolen. So it can be replaced easily.