Your chair came with a small tool kit for exactly this reason. Once a month, hand-tighten every bolt to make sure everything stays secure. This one habit prevents the majority of mechanical issues.

This is the #1 cause of frame damage we see. Your chair weighs 60 lbs — it is not designed to support the full weight of an adult stepping on the footrest. Once the footrest is bent it may lead to frame and alignment issues.

For the first 6 months after your purchase we send you monthly maintenance reminder emails with a How-to Video. Don't ignore them — they exist to help you keep your chair in perfect condition and your warranty fully protected.

Any attempt to personally repair, modify, or diagnose your chair Voids your Warranty. Our chairs are patented — modifications fall outside the scope of the patent and make the chair unsafe. The electronics are WeatherPROOF, breaking that seal wipes out that protection.

Having a non-FOLD & GO technician work on your chair voids your warranty immediately. Only our certified technicians are trained and authorized to repair our patented equipment.

Our chairs hold many USPTO patents and are protected globally through WIPO. These patents exist to protect you — they ensure your chair is always repaired to the exact specification it was designed and tested to. Our patents also protect our designs from being copied by our competitors. That's how we keep "The Secret Sauce" a SECRET.

Before you do anything — call us. 9 out of 10 issues can be resolved on a FREE 15-minute Video Appointment. Don't risk your warranty or your safety trying to fix something that takes us minutes to solve.