Precision Diagnostics. Expert Engineering. Zero Guesswork.

Why We Don’t Just "Sell You a Part"

Your FOLD & GO is a high-performance machine, engineered with internal complexity that rivals modern electric vehicles. While it may look simple on the outside, the interplay between the IPX6 waterproofing electrical system, magnesium alloy chassis, and all-terrain controller algorithms is sophisticated.

Here is the reality: 99% of customers who self-diagnose order the wrong part.

When a chair isn’t working, your instinct is to fix it fast. You might think, ‘I need a new joystick,’ or ‘The battery is dead.’ But in our experience, the part you think is broken is almost never the root cause. A ‘motor failure’ is often a simple loose connection. A ‘dead battery’ is often a charger calibration issue.

The “Industry Standard” vs. The FOLD & GO Way If you called a local mobility repair technician to your home today, the industry standard is to charge a $150–$250 ‘Trip Fee’ just to walk through your door, plus $150+ per hour for labor. Worse, if they don’t have the specific part in their van (which they rarely do), you pay that fee twice—once to diagnose, and again to return for the repair. That is hundreds of dollars wasted before your chair is even fixed.

We refuse to let you pay that.

Our Virtual Pit Crew protocol is designed to stop you from overspending on parts and service. Through a live Video Diagnostic Appointment, our master technicians use pinpoint accuracy to identify the exact issue.

  • $0 Service Fees: We waive the diagnostic fee entirely. Your video appointment is 100% Free.

  • We save you Parts Money: We often turn a potential $300 replacement part into a $0 adjustment you can do in minutes during the appointment.

  • We save you Time: If you do need a part, we ship the right one same day with installation guidance.

We Don’t Guess. We Verify.

HOW IT WORKS: Activate Your Pit Crew in 3 Steps

Fill out the Repair Request form. Tell us what you’re experiencing—sounds, feelings, error codes.

"*" indicates required fields

CUSTOMER NAME: (required)*
ADDRESS YOUR CHAIR WAS SHIPPED TO: (required)*
If you don't remember the Order Date, then just put Today's Date.
MM slash DD slash YYYY
ORDER EMAIL ADDRESS: (required)*
If available - we can look you up by name, email or ship to address
SYSTEM REPORT (required)*
Select the primary system exhibiting anomalies. Our engineers will review this data to pull the correct schematics before your session begins.
Describe the symptoms you are experiencing (e.g., 'pulling to the left,' 'beeping 3 times,' 'clicking sound'). Be as specific as possible, this allows your Virtual Pit Crew to pinpoint the root cause faster.
Serial # is engraved on the undercarriage frame piece that holds the CPU or "Little Black Box" which is under your seat. Serial # starts with the letters FNGO. If you can't find the Serial #, then just put IDK (I Don't Know).

After you click to submit “STEP 1: Submit Your Repair Request” you will be immediately redirected to our Booking Calendar to schedule your Video Repair Chat with us. You can book a Video Chat as early as Tomorrow! You pick the Day and Time that works best with your busy schedule. Once we have received your Repair Request form and will be looking at any images and or videos you may have submitted to help us understand the issues going on with your chair right now. We will also be examining your entire wheelchair during the Video Chat, so please make sure the chair attends the appointment with you.

SCHEDULE YOUR SESSION: Choose a time for your live Video Diagnostic. Our calendar prioritizes urgent mobility issues.

THE VIRTUAL PIT STOP: Join the video call with your chair. Our experts will guide you through a diagnostic check. If it’s a setting, we fix it live. If it’s a part, we ship it same day along with installation guidance.

WARNING: DIY or Local Repairs Can Void Warranty

All chairs purchased require Monthly Maintenance. This maintenance includes the checking of every bolt to ensure that each chair remains intact and safe for use. Included with each chair at the time of purchase is a small tool set, and for the 1st six months of ownership monthly email reminders are sent to the email provided on the order to remind people to check their bolts. Please DO NOT use Electric Power Tools for the Monthly Maintenance. These bolts ONLY need hand tightening. Failure to maintain the chair properly can cause the chair to malfunction while making it unsafe to drive. Improperly maintained chairs will also be subject to the loss of warranty due to this negligence.

Please note that all of our Wheelchair Models have been Patented by the U.S. Patent and Trademark Office as well as Globally with WIPO. These patents prohibit ANY modifications to the chairs since these modifications can limit the overall functionality, the overall safety, and fall outside the scope of the Patent. Any attempts to alter, to personally repair/fix, to diagnose issues with the chair, or any attempt to have a non-FOLD & GO Technician fix your chair will be subject to the loss of warranty. Any violation of our patented designed chairs will also deem the chair no longer safe for use until it is repaired and returned to its original state by one of our FOLD & GO Wheelchair Certified Technicians.