One Stop Repair & Service

NO WAITING MONTHS FOR A REPAIR - NO HIDDEN REPAIR COSTS - NO HOURLY RATE

FREE VIDEO REPAIR CHAT – USE YOUR SMARTPHONE TO VIDEO CHAT WITH US

WE SERVICE & REPAIR OUR CUSTOMER'S CHAIRS - ANYWHERE IN THE WORLD

REPAIR Request

One of the MANY differences between us and our competitors is that we service all our chairs. We do not send you off to a random dealer, in hopes that they will repair your chair, and do it in as little time as possible. We work directly with our customers (which we consider to be part of the FOLD & GO Family) to help them get their chair repaired within days, not months. If you are having any issues with your chair, please complete the form below so we can it fixed ASAP.
  • If you don't remember the Order Date, then just put Today's Date.
    MM slash DD slash YYYY
  • Provide the order number so when can find your purchase information. If you don't remember the Order Number, then just put IDK (I Don't Know).
  • Please check the box that best represents the area of your wheelchair that needs to be repaired.
  • Please explain in more detail what is going on with your chair and what needs to be repaired.
  • Please upload images or video of the repair needed. (ALLOWED FILES: jpg, gif, png, pdf, bmp, img, jpeg, JPG, mp4, mp4, m4v, mp4v, MOV, mov)
    Drop files here or
    Accepted file types: jpg, gif, png, pdf, bmp, img, jpeg, mp4, wmv, m4v, mp4v, mov, avi, Max. file size: 5 MB.
    • Serial # is engraved on the undercarriage frame piece that holds the CPU or "Little Black Box" which is under your seat. Serial # starts with the letters FNGO. If you can't find the Serial #, then just put IDK (I Don't Know).

    After you click to submit “STEP 1: Submit Your Repair Request” you will be immediately redirected to our Booking Calendar to schedule your Video Repair Chat with us. You can book a Video Chat as early as Tomorrow! You pick the Day and Time that works best with your busy schedule. Once we have received your Repair Request form and will be looking at any images and or videos you may have submitted to help us understand the issues going on with your chair right now. We will also be examining your entire wheelchair during the Video Chat, so please make sure the chair attends the appointment with you.

    BOOK YOUR OWN VIDEO REPAIR CHAT - WE WORK AROUND YOUR SCHEDULE

    VIDEO CHAT WITH US: AT HOME, ON A CRUISE SHIP, OR WHILE ON VACATION