One Stop Repair & Service | FOLD & GO WHEELCHAIRS®

NO WAITING MONTHS FOR A REPAIR - NO HIDDEN REPAIR COSTS - NO HOURLY RATE

FREE VIDEO REPAIR CHAT – USE YOUR SMARTPHONE TO VIDEO CHAT WITH US

WE SERVICE & REPAIR OUR CUSTOMER'S CHAIRS - ANYWHERE IN THE WORLD

REPAIR Request

One of the MANY differences between us and our competitors is that we service all our chairs. We do not send you off to a random dealer, in hopes that they will repair your chair, and do it in as little time as possible. We work directly with our customers (which we consider to be part of the FOLD & GO Family) to help them get their chair repaired within days, not months. If you are having any issues with your chair, please complete the form below so we can it fixed ASAP.

CUSTOMER NAME: (required)*
First Last
PHONE NUMBER: (required)*
ADDRESS YOUR CHAIR WAS SHIPPED TO: (required)*
Street Address City State / Province / Region ZIP / Postal Code Country
ORDER DATE:
If you don't remember the Order Date, then just put Today's Date.
MM slash DD slash YYYY
ORDER EMAIL ADDRESS: (required)*
Enter Email Confirm Email
ORDER NUMBER:
Provide the order number so when can find your purchase information. If you don't remember the Order Number, then just put IDK (I Don't Know).
AFFECTED AREA: (required)*
Please check the box that best represents the area of your wheelchair that needs to be repaired.
- Main Frame
- Rear Motor ONLY
- Front Caster Wheels
- Battery/Battery Cables
- Joystick/Cables
- Wearing Parts: Tires
- Soft Goods: Cusions
- Accessories
- General Nuts & Bolts
ADDITIONAL REPAIR NOTES: (required)*
Please explain in more detail what is going on with your chair and what needs to be repaired.
UPLOAD VIDEO/IMAGES OF THE AFFECTED PART:
Please upload images or video of the repair needed. (ALLOWED FILES: jpg, gif, png, pdf, bmp, img, jpeg, JPG, mp4, mp4, m4v, mp4v, MOV, mov)
Drop files here or

Accepted file types: jpg, gif, png, pdf, bmp, img, jpeg, mp4, wmv, m4v, mp4v, mov, avi, Max. file size: 5 MB.
SERIAL #: (required)*
Serial # is engraved on the undercarriage frame piece that holds the CPU or "Little Black Box" which is under your seat. Serial # starts with the letters FNGO. If you can't find the Serial #, then just put IDK (I Don't Know).

After you click to submit “STEP 1: Submit Your Repair Request” you will be immediately redirected to our Booking Calendar to schedule your Video Repair Chat with us. You can book a Video Chat as early as Tomorrow! You pick the Day and Time that works best with your busy schedule. Once we have received your Repair Request form and will be looking at any images and or videos you may have submitted to help us understand the issues going on with your chair right now. We will also be examining your entire wheelchair during the Video Chat, so please make sure the chair attends the appointment with you.

BOOK YOUR OWN VIDEO REPAIR CHAT - WE WORK AROUND YOUR SCHEDULE

VIDEO CHAT WITH US: AT HOME, ON A CRUISE SHIP, OR WHILE ON VACATION

SERVICE DISCLAIMER

All chairs purchased require Monthly Maintenance. This maintenance includes the checking of every bolt to ensure that each chair remains intact and safe for use. Included with each chair at the time of purchase is a small tool set, and for the 1st six months of ownership monthly email reminders are sent to the email provided on the order to remind people to check their bolts. Please DO NOT use Electric Power Tools for the Monthly Maintenance. These bolts ONLY need hand tightening. Failure to maintain the chair properly can cause the chair to malfunction while making it unsafe to drive. Improperly maintained chairs will also be subject to the loss of warranty due to this negligence.

Please note that all of our Wheelchair Models have been Patented by the U.S. Patent and Trademark Office as well as Globally with WIPO. These patents prohibit ANY modifications to the chairs since these modifications can limit the overall functionality, the overall safety, and fall outside the scope of the Patent. Any attempts to alter, to personally repair/fix, to diagnose issues with the chair, or any attempt to have a non-FOLD & GO Technician fix your chair will be subject to the loss of warranty. Any violation of our patented designed chairs will also deem the chair no longer safe for use until it is repaired and returned to its original state by one of our FOLD & GO Wheelchair Certified Technicians.