Your Chair Deserves the Experts Who Built It & Who Use it

We Keep You Safe — and Keep You Moving

One of the biggest advantages of owning a FOLD & GO chair is knowing that we handle all repairs directly with you— no third-party dealers, no long waits, and no guessing games. You’re not on your own when something goes wrong — you’re part of the FOLD & GO Family, and we stand by you.

Because our chairs are FDA Classified Medical Equipment, we follow strict safety and liability standards. That’s why we don’t sell parts for DIY repairs — not to make things harder, but to protect you. If a repair is done incorrectly and causes injury, we could be held liable — and more importantly, you could get hurt.

Instead, we offer FREE Video Service Appointments with our trained team. We’ll visually diagnose the issue, walk you through the solution, and make sure the correct part is provided and installed safely. This process also ensures your chair stays covered under warranty and performs the way it was designed to — reliably, safely, and for the long haul.

So while others might leave you to deal with unknown repair shops or make you wait months for someone to come to your home, we’re committed to getting you back up and rolling — usually within days.

What Sets FOLD & GO Apart? We Service Every Chair Ourselves.

Unlike many competitors who outsource repairs to third-party dealers, we handle all service in-house — directly with you. That means no waiting on a middleman or being passed around. We work one-on-one with our customers (whom we proudly consider part of the FOLD & GO Family) to ensure your chair is back up and running in days, not months.

If you’re experiencing any issues with your chair, please fill out the form below — our team is ready to help you get back on the move as quickly as possible.

"*" indicates required fields

CUSTOMER NAME: (required)*
ADDRESS YOUR CHAIR WAS SHIPPED TO: (required)*
If you don't remember the Order Date, then just put Today's Date.
Select date MM slash DD slash YYYY
ORDER EMAIL ADDRESS: (required)*
Provide the order number so when can find your purchase information. If you don't remember the Order Number, then just put IDK (I Don't Know).
AFFECTED AREA: (required)*
Please check the box that best represents the area of your wheelchair that needs to be repaired.
Please explain in more detail what is going on with your chair and what needs to be repaired.
Please upload images or video of the repair needed. (ALLOWED FILES: jpg, gif, png, pdf, bmp, img, jpeg, JPG, mp4, mp4, m4v, mp4v, MOV, mov)
Drop files here or
Accepted file types: jpg, gif, png, pdf, bmp, img, jpeg, mp4, wmv, m4v, mp4v, mov, avi, Max. file size: 5 MB.
    Serial # is engraved on the undercarriage frame piece that holds the CPU or "Little Black Box" which is under your seat. Serial # starts with the letters FNGO. If you can't find the Serial #, then just put IDK (I Don't Know).
    0 of 15 max characters

    After you click to submit “STEP 1: Submit Your Repair Request” you will be immediately redirected to our Booking Calendar to schedule your Video Repair Chat with us. You can book a Video Chat as early as Tomorrow! You pick the Day and Time that works best with your busy schedule. Once we have received your Repair Request form and will be looking at any images and or videos you may have submitted to help us understand the issues going on with your chair right now. We will also be examining your entire wheelchair during the Video Chat, so please make sure the chair attends the appointment with you.

    BOOK YOUR VIDEO REPAIR APPOINTMENT - We Work Around YOUR Schedule!

    Tech Support by People in Wheelchairs

    WARNING: DIY or Local Repairs Can Void Warranty

    All chairs purchased require Monthly Maintenance. This maintenance includes the checking of every bolt to ensure that each chair remains intact and safe for use. Included with each chair at the time of purchase is a small tool set, and for the 1st six months of ownership monthly email reminders are sent to the email provided on the order to remind people to check their bolts. Please DO NOT use Electric Power Tools for the Monthly Maintenance. These bolts ONLY need hand tightening. Failure to maintain the chair properly can cause the chair to malfunction while making it unsafe to drive. Improperly maintained chairs will also be subject to the loss of warranty due to this negligence.

    Please note that all of our Wheelchair Models have been Patented by the U.S. Patent and Trademark Office as well as Globally with WIPO. These patents prohibit ANY modifications to the chairs since these modifications can limit the overall functionality, the overall safety, and fall outside the scope of the Patent. Any attempts to alter, to personally repair/fix, to diagnose issues with the chair, or any attempt to have a non-FOLD & GO Technician fix your chair will be subject to the loss of warranty. Any violation of our patented designed chairs will also deem the chair no longer safe for use until it is repaired and returned to its original state by one of our FOLD & GO Wheelchair Certified Technicians.